Studio Policies.

24 HR. CANCELLATION: All sessions and classes are subject to a 24 hour cancellation policy.  You will be charged the full session fee for all appointments cancelled or rescheduled less than 24 hours prior to the scheduled appointment time.  If you have a credit card on file, you acknowledge that your credit card will be charged for any no shows or late cancellations.  If you do not have a current package you will be charged the drop-in rate.

NO SHOW:  If you have not arrived within 15 minutes of your scheduled appointment time you will be considered a no-show and will be charged the full session fee. 

EXPIRATIONS: All sessions and packages unless otherwise noted have a 10 week expiration from the date of purchase. By purchasing a package you acknowledge that it expires 10 weeks after the date of purchase.  Any sessions that are not used within this timeframe are forfeit.  Expirations will not be extended.  Unused sessions will not be refunded.  It is not recommended to purchase a Privates Package unless you have a standing weekly appointment with your instructor. It is not recommended to purchase a Class Package unless you can commit to to attending class at least once a week. Whitney Johnson Pilates reserves the right to adjust the class schedule at any time.

PAYMENT AND REFUND POLICY:  Payment for all sessions and classes is required in advance.  All sales are final and the studio will not issue refunds whether sessions are unused, partially used, or expired.  Whitney Johnson Pilates will not make refunds for purchases made in error. If you have failed to purchase a session or package prior to your appointment, you will be charged the drop-in rate.

MEDICAL RELEASE:  You are expected to consult with your health care provider prior to participation in any session or class, particularly if you are pregnant, become pregnant, or if you have suffered a serious injury or ailment.

OPEN GYM & WJP WORKOUTS:  Permission is required from your instructor before participating in these independent sessions.  During these sessions you agree not to perform exercises for which you have not received direct instruction from a Whitney Johnson Pilates instructor or been given express permission from a Whitney Johnson Pilates instructor to perform.  You agree to properly clean and reset apparatus prior to changing apparatus during your session.  Use of apparatus is on a first come first served basis.  Keeping this in mind, please be respectful of others and share.

PHOTO AND VIDEO RIGHTS:  By participating in sessions and classes hosted by Whitney Johnson Pilates, you agree that Whitney Johnson Pilates may use your image in still photos or videos for advertising, promotional, or other purposes, including online, social media, print, and any other medium without compensation.

COVID & PUBLIC HEALTH: Whitney Johnson Pilates may require you to provide proof of Covid vaccination and at times wear a mask properly in place while in the studio for the benefit of public health and safety. 

Whitney Johnson Pilates reserves the right to refuse service to anyone.